Terms of Service
1. Services Provided
The Goods Studio provides software solutions including website design, CRM setup, and automation services, powered by the GoHighLevel platform (referred to as “The Platform”). Our services are delivered as a hybrid model of “done-for-you” and “done-with-you.” Each website package includes up to four (4) pages; additional pages are available at $10 each. We assist in building out up to four (4) features per client, which may include workflows, sales pipelines, automations, missed call text back, and integrations with third-party software.
After the initial setup, clients are handed off to support and will retain access to 24/7 chat and email support. Responses are typically provided within 3 minutes via chat and within 24 hours via email.
There are no guarantees on performance outcomes such as increased traffic or conversions.
Once a client gains access to their dashboard, they agree to pay for access to the platform and are not eligible for a refund.
2. Customer Responsibilities
Clients are responsible for:
- Maintaining their CRM and website post-handoff.
- Providing all required assets (e.g., logos, images, videos, content, offers) in a timely manner.
- Ensuring their platform is used lawfully and not for any illegal activity.
3. Support Scope
Support is provided via 24/7 live chat and email. Support includes troubleshooting and guidance, but not on-demand consulting or marketing strategy.
4. Trials, Payments, and Access
Clients signing up with a 14-day trial must respond to onboarding communication (via email or SMS) within 30 days, or they will be automatically charged.
Paused or canceled payments will result in paused dashboard access. It is the client’s responsibility to export contacts, transfer domains, or retrieve WordPress site data before any cancellation.
5. Refund Policy
The Goods Studio does not offer refunds. Access to your dashboard is the product, and payment confirms your understanding and acceptance of this model.
6. GoHighLevel Usage Rates
Usage of The Goods Studio platform is subject to GoHighLevel’s usage-based pricing for phone calls, text messaging, and emails. These include:
- Phone & SMS Pricing: Outbound and inbound messages are billed per segment. Full pricing can be reviewed at: https://help.gohighlevel.com/support/solutions/articles/48001223556-lc-phone-pricing-structure
- Email Pricing: Based on usage tier. See: https://help.gohighlevel.com/support/solutions/articles/155000001156-highlevel-pricing-guide
These charges are passed through to the client and are in addition to the monthly software subscription.
7. Data Security and Privacy
The Platform is designed with appropriate security measures to protect personal data. We require all third-party providers to uphold similar standards. While no system is 100% secure, we take reasonable precautions. Clients are encouraged to notify us immediately if they suspect any security concerns.
We comply with the EU Data Privacy Framework and act as a data processor under applicable laws. See our [Privacy Policy] for more information.
8. Intellectual Property
All intellectual property related to website design, CRM configurations, and automation workflows built by The Goods Studio remains our property, excluding your contact lists, domain names, and uploaded content. You may not redistribute or resell our software or designs without written consent.
9. Limitations of Liability
The Goods Studio is a software provider, not a marketing agency. We do not guarantee lead generation, sales, or any financial results. We are not responsible for data loss, missed communications, or disruptions in service.
10. Do Not Track
The Platform does not currently respond to “Do Not Track” browser signals.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of [Insert Jurisdiction]. Any disputes will be settled in the courts of [Insert Jurisdiction], with mediation or arbitration used as alternatives when appropriate.
12. Changes to Terms
We may update these Terms at any time. Changes will be posted here, and continued use of our services constitutes acceptance.
13. Reference to GoHighLevel Terms
This service is powered by the GoHighLevel platform. You can view their full terms of service here: https://www.gohighlevel.com/terms-of-service. All platform-level terms and limitations apply, with “The Goods Studio” acting as the service provider and CRM partner.